FREQUENTLY ASKED QUESTIONS

  1. WHY CAN’T I PRINT MY TICKETS/SAVE THE PDF OF MY RESERVATION?
    The "pickup on site/pickup at ticket office" option was selected by mistake where provided, or the booking was not successful, it is advisable to write to the email address [email protected]

  2. FOR WHICH RESERVATIONS CAN I SELECT THE PRINT AT HOME OPTION?
    The "print at home / print at home" option is available for all types of tickets.

  3. WHAT DOES IT MEAN IF IN MY PAYMENT RECEIPT I SEE WRITTEN PAYMENT AND/OR TRANSACTION REFUSED?
    The payment was made but the transaction failed. No money was withdrawn from the credit card. We recommend making a new booking and a new payment.

  4. WHAT SHOULD I DO IF I HAVE ONLY RECEIVED THE EMAIL FROM THE PAYMENT SYSTEM?
    Send your Unicredit payment receipt to: [email protected]

  5. WHICH EMAIL ADDRESS CAN I WRITE TO FOR INFORMATION AND TROUBLESHOOTING FOR TICKETS BOOKED ON WWW.COOPCULTURE.IT?
    [email protected] 

  6. WHICH EMAIL ADDRESS CAN I WRITE TO FOR INFORMATION ABOUT COOPCULTURE SERVICES?
    [email protected]

Didn't find the answer to your question? Ask us!

DATA PROTECTION OFFICER (IF APPOINTED)
The Data Protection Officer (DPO) can be reached at the following address: [email protected]


LEGAL BASIS OF THE PROCESSING
The personal data stated on this page are processed by the Data Controller in the context of his legitimate interest and when activities that include the use of visitors' personal data by their explicit consent are envisaged.


RIGHTS OF DATA SUBJECTS
Data subjects, in the cases provided for, have the right to obtain access to personal data and to the correction or cancellation of data themselves, as well as to the limitation of the processing that concerns them or to oppose the processing (articles 15 et seq. of the Regulation), from the Data Controller. The motion to the Authority is to be filed by contacting the Data Protection Officer at the following contact: [email protected].

DATA PROTECTION OFFICER (IF APPOINTED)
The Data Protection Officer (DPO) can be reached at the following address: [email protected]


LEGAL BASIS OF THE PROCESSING
The personal data stated on this page are processed by the Data Controller in the context of his legitimate interest and when activities that include the use of visitors' personal data by their explicit consent are envisaged.


RIGHTS OF DATA SUBJECTS
Data subjects, in the cases provided for, have the right to obtain access to personal data and to the correction or cancellation of data themselves, as well as to the limitation of the processing that concerns them or to oppose the processing (articles 15 et seq. of the Regulation), from the Data Controller. The motion to the Authority is to be filed by contacting the Data Protection Officer at the following contact: [email protected].



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In the event of subscribing to the newsletter, the user must confirm the subscription by means of a confirmation email sent to the entered address. In this case, the processing involves:

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