Dear Customer, supporting the action of all those who are directly engaging in the health emergency and in compliance with the measures put in place by our government, Coopculture is activating new ways to continue carrying out its work and to assist all those who have the right to receive a voucher as a refund for a ticket or a service they have not been able to use.
TERMINATION OF THE PURCHASE CONTRACTS OF TICKETS FOR SHOWS, MUSEUMS AND OTHER PLACES OF CULTURE - REGULATION LAID DOWN BY D.L. MARCH 17, 2020, N. 18
We inform you that with the Law Decree of 17 March 2020, n. 18, a special discipline has been prepared to resolve the problems encountered by purchasers of tickets for shows, museums and other places of culture, which found it impossible to use them due to the extraordinary measures adopted at national level for the containment of Covid 19.
Pursuant to the provisions of article 88 (read here the article) of the legislative decree n. 18/2020 all consumers and professional operators who have purchased admission tickets to be used in the period from the adoption of urgent measures to contain and manage the epidemiological emergency from COVID-19 and who request it, have the right to receive a voucher for obtaining a new and similar title to be used within one year of its issue.
By express provision of the law, the possibility of receiving any other form of refund, including reimbursement of the price paid, is excluded.
Special conditions dependent on measures of the public authority
Equally, those who, in the period in which they should have used the ticket, found themselves unable to use it are entitled to obtain the voucher as:
a) subjects against whom the quarantine with active surveillance has been ordered, or the fiduciary home stay with active surveillance by the competent health authority; b) subjects resident, domiciled or recipients of a ban prohibition of removal to the areas affected by the infection; c) subjects tested positive for the COVID-19 virus for which the quarantine with active surveillance has been arranged, i.e. the fiduciary home stay with active surveillance by the competent health authority, i.e. hospitalization at health facilities; d) subjects who have purchased the ticket for a museum and / or place of culture located in the areas affected by the infection (so-called red areas) as identified by the decrees adopted by the President of the Council of Ministers pursuant to article 3 of decree-law 23 February 2020, n. 6; e) public and private educational institutions to which travel suspension measures and educational initiatives pursuant to art. 1 and 2 of Legislative Decree February 23, 2020, n. 6 and the consequent implementation measures.
If it is necessary to prove the existence of the specific conditions referred to in letters a) to d) above, it will instead be necessary to send by email to email@example.com copy the entry document and additional documentation to demonstrate the right to the voucher. If the documentation prove the effective existence of the right to the voucher, within 30 days from the submission of the application to the system, Coop Culture will issue the voucher and email it to the applicant.
Procedure for obtaining the voucher:
To obtain the voucher it is necessary to present a special application no later than the deadline of 30 aprile 2020.
For this purpose it is necessary to fill in the form ONLINE PROCEDURE FOR VOUCHER REQUEST, to put in the reservation code number (PNR) and the e-mail used. Any request for the issue of vouchers sent in a manner other than that indicated one will not be taken into consideration.
The validity of "open tickets" is automatically extended by one year from the reopening of the site, without the need to activate the voucher request.
By express provision of the law, the possibility of receiving any other form of refreshment, including the reimbursement of the price paid, remains excluded.
The system will automatically produce and send you a receipt, which can be used to proceed with a new booking of the same ticket / service.
The new Booking, without any additional burden, can be made by email to firstname.lastname@example.org or by another online method which will be communicated starting from the next May 30th 2020 , in according with the end of the containment measures, the definition of the date of reopening of the monuments and the archaeological area, and in relation to any new provisions that will be imparted on the adoption of measures aimed at limiting or reducing the gatherings and to limit access. Coop Culture, in agreement with the Ministry for Cultural Heritage and Activities, will recognize to the voucher holders a priority access to reservations, in order to facilitate the choice of congenial dates and times.
the President and legal representative Dr. Giovanna Barni
Customers are notified that the sale of tickets and services of the Archaeological Park of the Colosseum has been suspended until further notice. Notification of the date and procedures for reopening of the monuments and the archaeological area will be made as soon as they are defined.
Closure of the museums and other cultural institutes and places
As a result of the Prime Ministerial Decree of 8 March 2020, valid until 3 April 2020, the opening of the museums and other cultural institutes and places referred to in Article 101 of the Code of Cultural Heritage and Landscape, referred to in Legislative Decree No 42 of 22 January 2004, is suspended