Notice for the monuments of Tivoli
Villa Adriana, Villa d'Este, Santuario di Ercole Vincitore

REFUND REQUEST PROCEDURE WITH VOUCHER WITH VOUCHERS FOR NEW COVID CASES REOPENING FROM MAY 2021
We would like to inform you that in the event that it is not possible to use the tickets and services purchased, the issue of vouchers for tickets and similar services is envisaged for those who fall into the categories indicated below, already provided for by the regulation referred to. in letters a) b) and c) of art. 88 bis:

1. subject towards whom quarantine from COVID-19 has been ordered with active surveillance 
being a person in need of a fiduciary home permanency  with active surveillance  by the competent health authority in the execution of the measures adopted by the competent health authority pursuant to Article 3 of the Decree Law of 23 February 
2020 no. 6, converted, with amendments, by Law no. 13 of 5 March 2020, and article 2 of Decree Law no. 19 of 25 March 2020, with amendments, by Law no. 13 of 5 March 2020. 
25 March 2020 no. 19, with respect to the contracts to be executed during the same period of quarantine or 
home permanence;

2. subject living, in the areas affected by the COVID-19 infectious ,receiving a removal ban order as identified by the decrees adopted by the President of the 
of the Council of Ministers pursuant to article 3 of Decree Law no. 6 of 23 February 2020, converted, with amendments converted, with amendments, by Law no. 13 of 5 March 2020, and article 2 of Decree Law no. 19 of 25 March 2020, with respect to contracts  to be performed during the period of effectiveness of the aforementioned decrees;

3. person who has been tested positive to the COVID-19 virus for which quarantine with active surveillance is ordered or a fiduciary home permanency with active surveillance by the competent health authority, or hospitalisation , in respect of contracts to be performed during the same period of permanency, quarantine or hospitalisation. 

In order to issue the voucher, it will be necessary to produce a self-certification using the attached form and a copy of the identity document.