Villa Adriana

• The Site reopens to visitors on April 26 for the DL 52 of April 22, 2021

• NOTICE

  Refund request procedure with vouchers for covid cases from May 2021

  we would like to inform you of the extension of the covid vouchers for tickets and services already requested by 30 September 2020, for additional 18 months, i.e. for a total of 36 months from the date of issue.

  Pursuant to the reforms introduced by the Support Decree (Law Decree 22.3.2021, no. 41, converted with amendments by Law 21. 5.2021, no. 69, the current wording of art. 88 - in force since 22 May - is as follows:

  "1 Following the adoption of the measures referred to in Article 2, paragraph l, letters b) and d), of the Decree of the President of the Council of Ministers of 8 March 2020 and, in any case due to the effects resulting from the Covid-19 emergency, starting from the date of entry into force of the same decree and, until 30 September 2020, pursuant to and for the purposes of Article 1463 of the Italian Civil Code, resorting the supervening impossibility of the performance due in relation to contracts for the purchase of tickets for events of any kind, including cinema and theatre, and tickets for museums and other places of cultural interest.

  2.    Within thirty days from the date of entry into force of the present decree, or from the different date of the communication of the supervening impossibility of the service, purchasers shall present a specific request of refund to the event organizer, also through the sales channels used by the latter, enclosing the relative purchase ticket. The organizer of the event shall refund or issue a voucher for an amount equal to the price of the ticket, to be used within 36 months from its issue. The issue of the vouchers provided for in this paragraph, fulfils the corresponding refund obligations and, does not require any form of acceptance by the recipient. The organizer of pop music concerts shall, in any case, refund the purchase tickets, returning the amount paid to the purchasers, at the end of the period of validity of the voucher when the performance of the artist originally scheduled is cancelled, without postponement to another date within the same period of validity of the voucher. In case of definitive cancellation of the concert, the organizer shall immediately refund the amount paid.

  2-bis.    The instructions set forth in paragraphs 1 and 2 shall apply, as from the date of adoption of the containment measures set forth by article 3 of decree-law no. 6 of 23 February 2020, converted, with amendments, by law no. 13 of 5 March 2020, with reference to access tickets and admission tickets for services to be rendered in the territories affected by the mentioned containment measures, as well as to the persons for whom, as from the same date, the containment measures have been adopted. 13, with reference to the admission tickets and entrance tickets for services to be rendered in the territories affected by the aforementioned containment measures, and in any case to the persons for whom, starting from the same date, the conditions set forth in article 88-bis, paragraph 1, letters a), b) and c) have occurred. The thirty-day period for submitting the request shall start from the date of entry into force of this provision.

  2-ter.    With regard to live performances postponed due to the COVID-19 emergency, the admission tickets already purchased at the date of entry into force of this instruction shall remain valid for the duration referred to in paragraph 2, second sentence, providing that, the performance is postponed with a certain date and in any case no later than 31 December 2023".

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