Update - refund conditions by means of ticket and service vouchers - health emergency COVID - 19, July 2020
In relation to and in application of the special regulations governing the termination of contracts for the purchase of tickets and services for museums and other places of culture, following the Covid-19 emergency (ref. Art. 88 D.L. 17/03/2020, n. 18, as replaced by Law 24.4.2020 n.27 e.m.i., as substituted by art. 88 of D.L. 17.3.2020 n. 18 as substituted by Law 17.7.2020 n. 77 of conversion, with modifications of the so-called "Relaunch Decree"), we invite you to read the note and use the form on https://voucher.coopculture.it/ to request your voucher.
At the present time, the period for which vouchers can be requested is until 18 August 2020, for tickets purchased from 8 March 2020 to 30 June.
In relation to the tickets and services of the Archaeological Park of the Colosseum, it is necessary to request a refund with voucher for the dates until June 30th, also in light of the fact that sales made before March 8th are not compatible with the new methods of visit of the Park sites.
All vouchers issued by that date - deadline for requesting them - will give the right to acquire a new and similar title of purchase to be used within 18 months from its issue, therefore from July 1, 2020 to December 31, 2021, for vouchers requested until June 30; and from September 1, 2020 to January 31, 2022, for vouchers requested until August 18, 2020.
By expressed provision of the law, the possibility of receiving any other form of refund, including reimbursement of the price paid, is excluded.
The new reservation, without any additional charge, can be made by email to email@example.com or by other online method that will be communicated, from July 1, 2020, subject to the cessation of containment measures, the definition of the date of reopening of monuments and archaeological sites, and in relation to any new provisions that will be issued on the adoption of measures to circumscribe or reduce the groups and to limit access.
Attention: the validity of the so-called "open" tickets is automatically extended of 18 months from July 1, 2020, without the need to activate the voucher request.
Coopculture, in agreement with the Ministry of Cultural Heritage and Activities, will grant voucher holders priority access to reservations in order to facilitate the choice of dates and times.
All updates will be published on the website www.coopculture.it.
supporting the action of all those who are directly engaging in the health emergency and in compliance with the measures put in place by our government, CoopCulture is activating new ways to continue carrying out its work and to assist all those who have the right to receive a voucher as a refund for a ticket or a service they have not been able to use.
Please read the note and to use the procedure to request your voucher on https://voucher.coopculture.it/.